Good Night Noosa
...everyone deserves a good night sleep
Good Night Noosa
council contact and complaint resolution
Noosa STL Local Law
Noosa Councils' local law for 'Short Term Letting (STL) and Home Hosted Accommodation came into effect in February 2022.
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Council aims to reduce problems experienced by locals, including noise, light spill, poor guest behaviour, parking, waste, dogs barking and privacy.
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The law requires all STL property hosts to supply a contact available 24 hours located within 20km of the property to respond to complaints within 30 minutes.
A maximum of two contacts can be provided, which allows a daytime and after hours contact, or your can supply a single 24-hour contact.
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Breaches of this new local law can lead to issuing compliance notices (fines) and loss of STL property registration, which occurred in the last year.
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For links to Council requirements, forms and supporting information, visit our 'Resources' page.
Your Local Support
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Good Night Noosa is located in Noosaville and owned by long-time locals Craig 'Chicko' Vella and Andrew McCarthy.
Specialising in supporting STL property hosts to comply with the Noosa Councils' local STL Law and protect their STL registration.
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We act as the registered Noosa Council Complaint Contact for hundreds of Noosa STL properties on an after-hours or 24-hour basis.
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Being centrally located, Good Night Noosa are ready to respond to Council complaint hotline 24 hours a day, 365 days a year, within 30 minutes.
We are experienced in conflict resolution and have a 100% record of responding on time to complaints from the Council's 24-hour complaints hotline!
Good Night Noosa's proven and consistent processes are insurance for your property's STL registration. Our job is to simplify your compliance with Noosa's STL Law.
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Being called out at midnight or 2 AM to deal with a rowdy party, angry neighbour is no fun!
Let Good Night Noosa give you a Good Night's Sleep!
DIY 24hr Contact ?
Reasons not to be the 24-hour contact
Sure, you will save a few tax-deductible dollars.
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Do you want to be the one;
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always on call?
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unable to have a relaxing evening drink or two?
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waiting for a complaint at all hours of the night?
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knocking on doors after midnight?
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asking people to tone things down?
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waking guests late at night, only to find the complaint was about the property next door?
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asking passionate football fans to quieten it down?
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resolving conflict with potentially drunk guests?
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dealing with an unapproved party or wake?
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How effective will you be the next day?
When do you take holidays?
What happens if you fail to respond to the hotline call?
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Our job is to let you relax and get a Good Nights Sleep!
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Services and Pricing
Council STL Contact Engagement
Single Property Hosts
Annual Agreement
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After-Hours Contact $1.90 a day
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24-Hour Contact $2.90 a day
Casual Rates​
30 days
60 days
90 days
After-Hours​
$90
$165
$225
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24 Hour​
$150
$225
$315
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Multiple Property Hosts
Please call us to discuss our multiple property rates
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Craig 0409 274 788
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Andrew 0418 887 540
All prices include GST
Resources and Links
NOOSA SHIRE COUNCIL
Short Stay Local Law Information
Short Stay & Home Hosted Accommodation Local Law (No.1)
Short Stay Letting Information
Short-Term Accommodation Guide
Guide to Good Management of Short Stay Letting
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Choosing your Hotline Contact - p3
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Mitigating Residential Amenity Impacts - p6-9
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Councils Guest Code of Conduct
Signage Requirement STL Property
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Short Stay Application Information
Short Stay Letting Application Form
Changes to Short Stay Letting Approval Form
Clients
What They’re Saying
By engaging the services 'Good Night Noosa' provides, we hope to continue supporting our locals whilst sharing this beautiful place we call home with our valued visitors'.
Gemma Freer - Host Angel
Thank you both for your support this year and for giving me back worry free sleep!
Happy New Year!